Refund policy
Returns & Refunds Policy
At Salt + Pepper Hide, we take pride in offering quality genuine leather and cowhide products. Due to the natural characteristics of leather and cowhide, each piece is unique and may vary in colour, markings and texture. These natural variations are not considered faults.
Change of Mind
We do not offer refunds for change of mind.
If you wish to return an unused item, we may offer a store credit at our discretion, provided the item is:
- Returned within 14 days of delivery.
- Unused, unworn and in its original condition.
- Returned with all original packaging and tags attached.
Customers are responsible for return shipping costs for change of mind returns.
Faulty or Damaged Items
If your item arrives damaged or you believe it is faulty, please contact us within 7 days of receiving your order.
Email us at saltandpepperhide@outlook.com.au with:
- Your order number.
- A description of the issue.
- Clear photos of the product.
If the item is found to be faulty, we will offer a replacement, repair or full refund in accordance with Australian Consumer Law.
Cowhide & Leather
Our products are made from genuine leather and natural cowhide.
As every hide is unique, differences in:
- Colour
- Hair pattern
- Markings
- Texture
- Natural scars or wrinkles
are expected and make every product one of a kind. These are natural characteristics and are not considered defects.
Sale Items
Sale or clearance items cannot be returned or exchanged unless they are faulty.
Return Shipping
Customers are responsible for return postage unless the item is faulty or we have made an error with your order.
We recommend using a tracked postage service, as we cannot accept responsibility for items lost in transit.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days.